Terms of service

1. Introduction

Welcome to Sim Sim Foods. By accessing and using our website (https://simsimfoods.com.au), you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please do not use our website.

 

2. Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you meet this requirement.

 

3. Products and Pricing

  • We strive to provide accurate product descriptions and images; however, product packaging and appearance may vary slightly.
  • Prices are listed in Australian Dollars (AUD) and are subject to change without prior notice.

 

4. Orders and Payments

  • Our store is hosted on Shopify Inc., and all transactions are processed through its secure platform to ensure the protection of your payment information.
  • We reserve the right to cancel or refuse any order at our discretion.

 

5. Shipping and Delivery

  • We only deliver to Melbourne within Australia.
  • Shipping times and costs will be displayed at checkout.
  • We are not responsible for delays caused by shipping carriers.

 

6. Returns, Exchanges, and Refunds

  • Due to food safety reasons, we do not accept returns or exchanges for opened products.
  • Refunds or replacements are available for incorrect, faulty, or damaged products (with photo proof) within 3 days of delivery.
  • Cancellations cannot be made after order has been dispatched.

 

 7. Accuracy of Information

  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

8. Errors, Inaccuracies, and Omissions

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
  • We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  

9. Limitation of Liability

  • To the maximum extent permitted by law, Sim Sim Foods is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • We provide no warranties beyond those required under Australian Consumer Law.

 

10. Privacy Policy

 

11. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes shall be subject to the jurisdiction of Australian courts.

 

12. Changes to Terms of Service

  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
  • It is your responsibility to check our website periodically for the most current version of the Terms of Service at any time at this page.
  • Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

13. Contact Information

For any questions regarding these Terms of Service, please contact us at info@simsimau.com.